Module 1 – People Management

1. Develop effective communication skills to foster clear, open, and respectful interactions with team members.
2. Enhance leadership abilities to inspire, motivate, and guide employees toward achieving organizational goals.
3. Implement performance management techniques, including setting clear expectations, providing regular feedback, and conducting performance reviews.
4. Promote team collaboration and conflict resolution by creating an inclusive environment where diverse perspectives are valued.
• Focus on employee development through training, mentoring, and career growth opportunities to retain talent and enhance productivity.

Module 2 – Workplace Management

• Develop, implement and evaluate an operational plan; – Formulate recommendations for a change process; – Analyse leadership and related theories in a work context; – Apply mathematical analysis to economic and financial information; – Use communication techniques effectively.

Module 3 – Decision Making

• Apply a systems approach to decision making; – Apply the principles of knowledge management; – Create and manage an environment that promotes innovation; – Monitor and evaluate team members against performance standards; – Monitor, assess and manage risk; Unit 6 – Select and coach first line managers;

Module 4 – Unit Management

• Develop, implement and evaluate a project plan; – Manage the finances of a unit; – Recognise areas in need of change, make recommendations and implement change in the team, department or division; – Develop and implement a strategy and action plans for a team, department or division; – Apply financial analysis.

Module 5 – Strategic Management

• Evaluate and plan the role of self as leader in a function
• Manage relationships with strategic partners to improve the performance of a function
• Manage the information and institutional knowledge within a function
• Manage and improve communication processes in a function
• Appraise, develop and retain human capital for a function