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Certified Operations Manager (COM)


Course Description:

A Certified Operations Manager is a professional who oversees and coordinates the efficient functioning of an organization's operations. They ensure that business processes are optimized for maximum productivity and cost-effectiveness. This role involves strategic planning, managing resources, implementing policies, and maintaining quality control. A Certified Operations Manager also addresses operational challenges, enhances workflow, and ensures compliance with industry regulations to achieve organizational goals.


$ 500.00 $ 465.00

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Certification Overview

The Certified Operations Manager (COM) certification is a credential that validates an individual's expertise in managing and optimizing business operations. This certification encompasses strategic planning, resource management, process improvement, and quality control. It equips professionals with the skills to enhance operational efficiency, reduce costs, and drive organizational success.

E-Course Duration: 30 to 35 Hours

Exam Information

  • The test has 40 multiple choice questions. To pass, you need to get 27 of them right, which is 75%. You'll need to show your ID.

  • Tests are done online and watched over with a webcam and a good internet connection. You can take tests wherever and whenever you want. You'll need to show your ID.

  • The whole test lasts for 2 hours, which is the same as 120 minutes. You'll need to show your ID.

  • During the exam with ProctorU, you can't use any outside information. Here's what you're allowed to have:
  • 1. ID to prove who you are.

  • If you don't pass the exam on your second try, you have to wait at least fourteen (14) days before you can try again for the third time or any time after that. You can take the exam as many times as you need.

The Certified Operations manager (COM)® Certificate lasts forever

  • The Certified Operations manager(COM)® is a Trademark owned by GIPMC.

  • Passing the Certified Operations manager exam will give candidates 162 Credits toward an MBA in Sports Management (Master’s Degree) from Charisma University.

  • You don't need to finish an E-Course from the GIPMC portal to get the Certified Operations manager Certification. However, we suggest taking the E-Course because many questions in the actual exam come from it.

Course Outline

Module 1 – Sports Business Administration

    • Create, maintain and update record keeping systems; Manage project finances; Manage the business components of a sport organisation; Monitor and maintain health, safety and security; Manage a sport or recreation facility.

Module 2 – Communication, Customer Care and Self-development

    • Conduct communication within a business environment; Utilise personal development training for personal growth; Care for Customers; Facilitate learning using a variety of given methodologies.

Module 3 – Fitness Participation and Disabilities

    • Manage participants with disabilities in sport; Support sport or fitness participation for people living with HIV/AIDS; Explain the principles of physical activity in the context of sport or fitness.

Module 4 – Marketing, volunteer management and tournament planning

    • Apply principles of marketing to sport; Manage Volunteers in sports; Organise and administer a sport tournament; Organise and administer a sport tournament.

Module 5 – Governance, Structures and Ethical Behaviour in Sport

    • Establish sustainable organisational structures for sport
    • Explain the role of governance structures in sport
    • Promote an understanding of diversity and equity in sport and fitness organisations
    • Develop and implement team ethical behavior and disciplane

Target Audience

  • Sport team managers
  • Sport event managers
  • Sport tournament managers
  • Sport facility managers
  • Fitness facility managers
  • Sport sponsorship managers
  • Sport Project managers
  • Sport organisation managers
  • Volunteer managers
  • Gym Managers
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