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Certified Problem and Change Analyst (CPCA)


Course Description:

We make decisions and solve problems all the time, from the moment we wake up (like deciding whether to get out of bed) to when we head to work, we've already made lots of decisions. But some people find it hard to make decisions, even about simple things like what to eat. And when it comes to big decisions at work, it can be even tougher. That's where the CPCA® comes in – it's about helping you become better at problem-solving and making decisions by giving you a process to follow. Change can be exciting for some people who love growth and learning new things, but for others, it can be tough. Some changes are harder to accept and can lead to resistance and anger. But we can make change easier by understanding why people hesitate, getting help from others, making plans, and managing stress. Our E-Course will teach you how to deal with change and help others too. There's a big demand in the job market for Problem and Change Managers – people who are good at managing problems and c


$ 800.00 $ 500.00

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Certification Overview

We make decisions and solve problems all the time, from the moment we wake up (like deciding whether to get out of bed) to when we head to work, we've already made lots of decisions. But some people find it hard to make decisions, even about simple things like what to eat. And when it comes to big decisions at work, it can be even tougher. That's where the CPCA® comes in – it's about helping you become better at problem-solving and making decisions by giving you a process to follow. Change can be exciting for some people who love growth and learning new things, but for others, it can be tough. Some changes are harder to accept and can lead to resistance and anger. But we can make change easier by understanding why people hesitate, getting help from others, making plans, and managing stress. Our E-Course will teach you how to deal with change and help others too. There's a big demand in the job market for Problem and Change Managers – people who are good at managing problems and change. If you have the right skills, you can take this exam.

E-Course Duration: 10 to 15 Hours

Exam Information

  • The test has 40 multiple-choice questions. To pass the Certified Problem and Change Analyst (CPCA)® exam, you need to get 70% of them right, which means you have to answer at least 28 out of 40 correctly.

  • Tests happen online, and someone watches you through a webcam to make sure everything is fair. As long as you have a good internet connection, you can take the tests from anywhere and whenever you want.

  • The exam lasts for 1 hour, which is the same as 60 minutes.

  • You can't use any outside information during the exam with ProctorU. Make sure you have your ID with you.

  • If someone doesn't pass the exam on their second try, they have to wait at least fourteen (14) days before they can try again for the third time or any time after that. You can take the exam as many times as you need to.

  • The Certified Problem and Change Analyst (CPCA)® Certificate never expires.

  • CPCA® is a special symbol that belongs to GIPMC.

  • Passing the CPCA® exam will also give candidates 20 credits toward an MBA in Business Management (Master’s Degree) from Charisma University.

  • Note: You don't need to complete any prerequisites (like an E-Course from GIPMCBok portal) to get the Certified Problem and Change Analyst (CPCA)® Certification. However, we strongly suggest doing the E-Course because many questions on the real exam come from it.

Course Outline

Module 1 – Problem Management

    • Problem-solving definitions
    • Making decisions
    • Problem solving model and toolkit
    • Getting into It
    • SWOT Analysis
    • Making good group decisions
    • Analyzing and selecting solutions
    • Planning and organizing
    • Hands-on case studies and exercises

Module 2 – Change Management

    • What is change?
    • The change cycle
    • The human reaction to change
    • The pace of change
    • The four room apartment
    • Dealing with resistance
    • Adapting to change
    • Strategies for dealing with anger
    • Managing stress

Module 3 – Secrets of Change Management

    • What is change?
    • The Bridges change model
    • The Conner change model
    • The Janssen change model
    • Six reactions to change
    • Identifying the need for change
    • Identifying the cost and benefit
    • Setting the vision and goal
    • Responding to change
    • Creating and implementing a strategy
    • Planning for change
    • Communication skills
    • Empowering employees
    • Building resiliency
    • Acknowledging reactions
    • Dealing with emotions
    • Managing negative stress
    • Exploring your options
    • Examining the reality

Target Audience

  • Problem or Change Managers
  • Aspiring Problem or Change managers already working in education and seeking career progression
  • Aspiring Problem or Change managers working in the private sector looking for a change of career direction
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