Customer service is considered one of the best fields for professionals and executives. Jobs in customer service are expected to grow in many industries, making it a great career choice for those seeking growth opportunities. People with customer service certification can find jobs in various roles within an organization, such as administrative and support services. The Certified Customer Service Professional Certification teaches participants effective techniques for handling customers and best practices in customer service. This certification helps participants assess their skills and mindset systematically, allowing them to create development plans accordingly. Every company, regardless of size, needs customer care professionals, leading to a high demand for skilled individuals in this field. Customer service certification helps customer-facing employees learn and practice the skills needed to provide excellent customer service. These skills include improving communication so employees can interact well with customers, and learning how to anticipate and handle different types of customer interactions effectively.

E-Course Duration: 12 to 15 Hours

• Managers, Supervisors, Team Leaders, Officers and Executives of Contact Centers/Customer Services and people who would like to learn more and join the Contact Center/Customer Service industry. Prior knowledge of Customer Support Center is an advantage but not essential.