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Certified Wholesale & Retail Manager (CWRM)

Course Description:

Getting this qualification is a good idea because it can help you find a job if you ever need one. Even if you have your own business, having this qualification can still be useful. It's like a second step in learning about Wholesale and Retail Operations, and it can also lead to more learning opportunities. Plus, it can help with planning for who will take over your job when you're not there anymore. Wholesale and Retail Operations is all about the skills and knowledge needed for jobs in this field. By getting this qualification, you can learn more about areas like Operations, Administration, Supply Chain, Merchandising, Stock control, and Visual display merchandising. It's designed to help people already working in the industry to specialize or move into different areas. In the Wholesale and Retail world, lots of different products are bought and sold, from manufacturers to consumers. There are many different jobs involved in this process, and they can vary depending on the siz

$ 800.00 $ 555.00
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Certification Overview

Getting this qualification makes a lot of sense because it can help you find a job if you ever need one. Even businessmen sometimes have to look for jobs when times are tough, but many eventually go back to running their own businesses. This qualification is like the next step in learning about Wholesale and Retail Operations, and it can open up opportunities for more learning. Plus, it can make it easier for companies to plan who will take over when someone leaves. Wholesale and Retail Operations covers the skills and knowledge needed for career-level jobs. By getting this qualification, you can learn more and get training in specific areas like Operations, Administration, Supply Chain, Merchandising, Stock control, and Visual display merchandising. It's designed to help people in the industry advance in their specialization or switch to different areas. In Wholesale and Retail, a wide range of products is bought and sold from manufacturers to consumers. Many different people do different jobs in this process, and the type of work can change depending on the size and type of company.

E-Course Duration: 30 to 35 Hours

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Exam Information

  • The test has 70 multiple-choice questions. To pass, you need to answer at least 49 of them correctly.

  • Tests are done online and watched over by a webcam. As long as you have a good internet connection, you can take the tests wherever and whenever you want.

  • The exam lasts for one hour, which is the same as 60 minutes.

  • During the exam with ProctorU, you can't use any outside sources for information. They'll give you more details about what you're allowed to use, like your ID.

  • If you don't pass the exam on your second try, you have to wait at least two weeks before you can try again for the third time or any time after that. You can take the exam as many times as you need.

  • The Certified Wholesale & Retail Manager (CWRM)® certification lasts forever.

  • CWRM® is a registered trademark owned by GIPMC.

  • N/A

  • To get the Certified Wholesale & Retail Manager (CWRM)® Certification, you don't need to complete an E-Course from the GIPMCBok portal. However, we suggest doing the E-Course because many questions in the real exam come from it.
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Course Outline

Module 1 - Wholesale and Retail Operations

    • Segment the wholesale and retail sector
    • Identify the store's target market
    • Explain the flow of stock and sales through a wholesale/retail operation
    • The wholesale & retail business environment
    • The concept of shrinkage and losses within a Wholesale and Retail environment
    • Identify products and ranges within your store
    • Identify product features and their benefits
    • Post-purchase product care
    • Explain customer behaviour
    • Create positive customer perceptions
    • Interact with customers
    • Resolve customer complaints
    • Establish the customer's need
    • Offer products to customers
    • Overcome customer objections
    • Close the sale
    • Describe organisational promotional strategy
    • Build, ticket and dismantle promotional displays
    • Maintain promotional displays

Module 2 - Business Communication

    • Interact successfully with audience in oral communication
    • Use strategies that capture and retain the interest of an audience
    • Identify and respond to manipulative use of language
    • Access and use suitable learning resources
    • Use learning strategies
    • Manage occupational learning materials
    • Conduct basic research and analyse and present findings
    • Function in a team
    • Reflect on how characteristics of the workplace and occupational context affect learning
    • Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
    • Use strategies for extracting implicit messages in texts
    • Respond to selected texts in a manner appropriate to the context
    • Explore and explain how language structures and features may influence a reader/viewer
    • Write/sign for a specified audience and purpose.
    • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
    • Draft own writing/signing and edit to improve clarity and correctness

Target Audience

  • Sellers: Sales Persons and Assistants, Representatives.
  • Cashiers.
  • eneral and Finance Administrators.
  • Trade Union Officials.
  • Merchandisers.
  • Checkout Operators and Office Cash Clerks.
  • Wholesale Managers
  • Supply Chain Managers
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