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Senior Professional in Human Resources (SPHR)


Course Description:

The Senior Professional in Human Resources (SPHR)® Certification covers various aspects of HR management, from hiring to employee relations. It helps you navigate through the hiring process, handle diversity issues, compensation, and discipline effectively and legally. Module two of SPHR® teaches about employee dispute resolution through mediation, providing insights on handling disagreements at the workplace. Module 3 focuses on talent management, helping you identify and develop the right people for your organization's growth and success. Module 4 delves into performance reviews and goal setting, emphasizing the importance of regular feedback for employee development. Module 5 addresses conflict resolution, providing tools to resolve conflicts positively and achieve win-win outcomes. Module 6 deals with anger management, recognizing anger as a common experience and providing strategies to handle it productively in various situations.


$ 800.00 $ 450.00

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Certification Overview

The Senior Professional in Human Resources (SPHR)® Certification covers various aspects of HR management, from hiring to employee relations. It helps you navigate through the hiring process, handle diversity issues, compensation, and discipline effectively and legally. Module two of SPHR® teaches about employee dispute resolution through mediation, providing insights on handling disagreements at the workplace. Module 3 focuses on talent management, helping you identify and develop the right people for your organization's growth and success. Module 4 delves into performance reviews and goal setting, emphasizing the importance of regular feedback for employee development. Module 5 addresses conflict resolution, providing tools to resolve conflicts positively and achieve win-win outcomes. Module 6 deals with anger management, recognizing anger as a common experience and providing strategies to handle it productively in various situations.

E-Course Duration: 30 to 35 Hours

Exam Information

  • The test has 100 multiple choice questions. To pass, you need to get 75 of them right, which is 75%.

  • Tests are done online and watched over, using a webcam and a good internet connection. You can take tests wherever and whenever you want.

  • The whole test lasts for 1 hour and 30 minutes, which is the same as 90 minutes.

  • During the exam with ProctorU, you can't use any outside information. You'll need to show your ID.

  • If you don't pass the exam on your second try, you have to wait at least fourteen (14) days before you can try again for the third time or any time after that. You can take the exam as many times as you need.

  • The Senior Professional in Human Resources (SPHR)® Certificate lasts forever.

  • SPHR® is a Trademark owned by GIPMC.

  • Passing the SPHR® exam will give candidates 55 Learning Hours and 9 Credits toward an MBA in Human Resource Management (Master’s Degree) from Charisma University.

  • To get the Senior Professional in Human Resources (SPHR)® Certification, you must finish an E-Course. After completing the E-Course, you'll get a GIPMC Learner ID.

Course Outline

Module 1 – HR Training for the Non HR Managers

    • Defining Human Resources
    • Skills Inventory
    • Forecasting
    • Job Analysis
    • Job Competencies
    • Position Profiles and Job Descriptions
    • Do You Really Need to Hire?
    • Finding Candidates
    • Advertising Guidelines
    • Screening Resumes
    • Preparing for the Interview
    • Conducting the Interview
    • After the Interview
    • Employee Orientation
    • Planning Training
    • Working with External Providers
    • Performance Reviews
    • Absenteeism
    • Diversity
    • Privacy Issues
    • Compensation and Benefits
    • Discipline
    • Termination
    • Exit Interviews

Module 2 – Employee Dispute Resolution

    • What is Peer Review?
    • Initiating the Process
    • The Peer Review Panel
    • Asking Questions
    • The Peer Review Process
    • Panel Walkthrough
    • Why Does the Process Fail?

Module 3 – Talent Management

    • Talent management, performance management, and succession planning
    • Creating a talent management plan
    • Competency-based programs
    • Identifying talent
    • Conducting talent assessments
    • Keeping people interested
    • Talent review meetings
    • Compensation and benefits
    • Communicating with high potentials
    • Development strategies
    • Fostering engagement
    • Evaluating the plan

Module 4 – Conducting Effective Performance Reviews

    • Common errors and solutions
    • Types of performance reviews
    • The performance management process
    • Setting standards and goals
    • Creating a performance development plan
    • Feedback and communication skills
    • Accepting criticism
    • Appraisal preparation
    • Planning and conducting the interview
    • Coaching and maintaining performance
    • Terminating an employee
    • Performance management checklists

Module 5 – Conflict Resolution

    • Defining conflict and types of conflict
    • Spontaneous and reflective action
    • The Johari window
    • Stages of conflict
    • Conflict resolution style questionnaire
    • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
    • The conflict/opportunity test
    • Conflict and its resolution
    • Helping others through conflict

Module 6– Anger Management

    • What is anger?
    • Costs and pay-offs
    • Using an anger log
    • The anger process
    • How does anger affect our thinking?
    • Understanding behavior types
    • Managing anger
    • Communication tips and tricks

Target Audience

  • Team Leaders
  • Supervisors
  • Human Resources Directors
  • Organizational Development Directors
  • Employees and non-HR Managers
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