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Certified Professional Supervisor (CPS)


Course Description:

In today's workplace, supervisors play a big role in the economy. They can boost or lower the productivity of their team members. As a supervisor, you're the link between the workers and the higher-ups. You likely have more experience and skills than the people you supervise, as companies often choose talented individuals for these roles. Many new supervisors aren't sure what their job entails. They may lack experience in managing others and struggle with tasks like planning, leading, and communicating effectively. Our E-Course is here to help you tackle these challenges head-on. The Certified Professional Supervisor (CPS) program is designed to support new supervisors in their early days on the job, whether they're leading a team, managing a project, or coordinating a unit. Dealing with the issues that come with supervision isn't easy, but it doesn't have to be overwhelming. Learning to delegate effectively is crucial for supervisors. It lightens your workload and helps devel


$ 800.00 $ 500.00

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Certification Overview

In today's workplace, supervisors play a big role in the economy. They can boost or lower the productivity of their team members. As a supervisor, you're the link between the workers and the higher-ups. You likely have more experience and skills than the people you supervise, as companies often choose talented individuals for these roles. Many new supervisors aren't sure what their job entails. They may lack experience in managing others and struggle with tasks like planning, leading, and communicating effectively. Our E-Course is here to help you tackle these challenges head-on. The Certified Professional Supervisor (CPS) program is designed to support new supervisors in their early days on the job, whether they're leading a team, managing a project, or coordinating a unit. Dealing with the issues that come with supervision isn't easy, but it doesn't have to be overwhelming. Learning to delegate effectively is crucial for supervisors. It lightens your workload and helps develop your team's skills. Delegating also prepares your team members for more responsibility and opens up opportunities for your own career growth within the company. Delegation can be tough to master, but it's a skill that can be learned. Module 3 of the CPS course explores delegation in detail, including when and how to delegate tasks. We'll walk through the delegation process step by step and discuss strategies for overcoming common challenges. Being a coach means being a role model, advisor, and supporter for your team members. Coaching involves providing support and opportunities for growth. Knowing when and how to coach effectively is a valuable skill that can benefit both you and your organization.

E-Course Duration: 20 to 25 Hours

Exam Information

  • The test has 100 questions with multiple choices. To pass, you need to get 70% of them correct, which means answering 70 out of 100 correctly.

  • Tests are done online and watched over using a webcam. As long as you have a good internet connection, you can take the exam wherever and whenever you want.

  • The exam lasts for an hour and a half (90 minutes).

  • During the exam monitored by ProctorU, you can't use any outside sources of information. You'll need to show identification as instructed.

  • If you don't pass the exam on your second try, you have to wait at least fourteen (14) days before you can take it again for the third time or any time after that. You can take the exam as many times as you need.

  • The Certified Professional Supervisor (CPS) Certificate never expires.

  • CPS™ is a Trademark of GIPMC.

  • Successfully passing the CPS exam will also earn candidates a total of 70 Learning Hours and 9 Credits towards MBA Supervisor (Master’s Degree) offered by Charisma University.

  • The Certified Professional Supervisor (CPS) Certification doesn't require any prerequisites (Completing an E-Course isn't necessary from GIPMCBok portal), but we strongly suggest taking the E-Course because most questions in the actual exam are based on it.

Course Outline

Module 1 – Foundation

    • Pre-assignment review
    • Making the transition
    • Responsibilities of a supervisor
    • Setting goals
    • Planning for success
    • Listening skills
    • Asking questions
    • Giving feedback
    • Ask for what you want
    • Giving instructions
    • Orders, requests, and suggestions
    • Managing conflict
    • Dealing with difficult employees
    • Dealing with others
    • The reciprocal quality of relationships

Module 2 – Supervisor Professional

    • Adjusting to your role
    • A supervisor’s responsibilities
    • Making plans
    • Setting goals
    • Leadership
    • The Situational Leadership model
    • Problem employees
    • Synergy
    • Trust
    • Team development
    • Communication skills
    • The communication process
    • Motivation
    • Orientation
    • Training
    • Providing feedback
    • Delegation
    • Dealing with conflict
    • Discipline

Module 3 – Performance Management

    • The shared management model
    • Setting goals
    • Phase I (Preparation)
    • Phase II (Activation)
    • Phase III (Ongoing and Formal Evaluation)

Module 4 – Delegation

    • Why delegate? What is delegation?
    • Pre-assignment review
    • Picking the right person
    • The delegation meeting
    • Giving instructions
    • Monitoring delegation
    • Practicing delegation
    • Giving feedback
    • Becoming a good delegator

Module 5 – Coaching

    • Defining coaching
    • The two schools of coaches
    • Five critical coaching skills
    • Communications skills
    • Non-verbal communication
    • Johari Windows
    • Learning styles and principles
    • Methods of feedback
    • Benefits/consequences approach
    • Dealing with problem employees
    • When not to coach

Module 6 – Leadership Skills for Supervisors

    • Managing your time and energy
    • What makes a good leader?
    • Communication as a leadership tool
    • The commitment curve
    • Employee development models
    • Dealing with conflict and difficult issues
    • What successful leaders do

Module 7 – Conference and Event Management

    • Event planning essentials
    • Budgeting basics and managing contracts
    • Using the committee approach
    • Connecting with partners and sponsors
    • Advertising and marketing
    • Selecting the venue
    • Feeding the masses and business etiquette
    • Celebrating diversity
    • Selecting speakers and a master of ceremonies
    • Adding the finishing touches
    • Event day roles
    • Closing the event and gathering feedback

Target Audience

  • Both new and experienced supervisors in any field.
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