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Global Institute of Professional Management Certification (GIPMC)
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Certification

ISO 20000 ITSM Foundation Certification

$ 500.00 $ 369.00

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Course Description

The ISO 20000 standard is centered on integrating and executing synchronized service management processes. Its primary goal is to ensure continual control, enhance efficiency, and foster avenues for ongoing enhancement. This entails harmonizing the personnel and protocols across various sectors of your organization, including the service desk, service support, service delivery, and operations teams. Formerly recognized as BS 15000, the ISO 20000 IT Service Management standard adheres to the process approach outlined by the IT Infrastructure Library (ITIL)® by the United Kingdom's Office of Government Commerce (OGC).

Detailed Learning Outcomes

By earning the Project Management Certification (PMC), candidates demonstrate the ability to:

Module 1 - ITSM - Foundation
    • Business Case for ITSM
    • ISO 20000 Requirements
    • Integration
    • Scope
    • Guidance in Compliance Assessments
    • Situations
    • Tools
    • Incident Management
    • Project Management
    • Knowledge Management
    • Business Ecosystem
    • Improving Efficiency
    • Non Conformity and Compliance
    • Content Illustration
    • Support and Operations
    • Compliance with ISO
Module 2 - Operations of ITSM
    • Understanding the Organization and its Context
    • Leadership and Requirements
    • Policy Requirements
    • Organizational Roles, Responsibilities and Authorities
    • Planning
    • Impact of Risk and Opportunities
    • Competence, Awareness, Communication
    • Asset Management
    • Configuration Management
    • Relationship and Agreement
    • Business Relationship Management
    • Supplier Management
    • Service Level Management
    • Management of Internal Supplies and Customers
    • Service, Design, Build and Transition
    • Change Management Policy, Initiation and Activities
    • Resolution and Fulfillment
    • Service Request Management
    • Service Continuity Management
    • Information Security Incidents
    • Continual Improvement
    • Management Review
    • Corrective Actions
    • Certification Process
    • ISO Requirements

Certification Validity & Renewal

The Project Management Certification (PMC) issued by GIPMC is valid for three (3) years from the date of certification award.

Renewal is designed to:
  • Maintain professional credibility
  • Ensure continued alignment with modern project practices
  • Protect the long-term value of the certification
Renewal Process Includes:
  • Completion of defined continuing professional development or knowledge refresh requirements
  • Successful renewal assessment or verification, as applicable
  • Submission of renewal application before certification expiry

Timely renewal allows professionals to retain active certification status without interruption.

Exam Pattern & Structure
  • Duration 40 Days
  • Format Objective MCQs with scenario-based questions
  • Total Questions 60/90/120/150/180
  • Evaluation Skills and competency focused
  • Passing Requirement 70%
  • Exam Mode Online proctored
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