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Global Institute of Professional Management Certification (GIPMC)
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Certification

ISO/IEC 20000-1:2018 Lead Auditor Certification

$ 500.00 $ 389.00

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Course Description

In this competitive world, most organisations would outsource its non-core activities to third party service providers. However, all organisations would also agree that the non-delivery of third party service providers would impact the organisation one way or the other. They demand a service expectation. In turn, the same story goes with organisation serving consumers where they would equally demand a service expectation from the organisation. All services need to be operated, expectations need to be managed, controls need to be implemented, monitoring needs to be performed, and issues need to be resolved. Service organisations need to be able to demonstrate its ability in managing the operations within expectations. ISO/IEC 20000-1:2018 - Certified Lead Auditor is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensur

Detailed Learning Outcomes

By earning the Project Management Certification (PMC), candidates demonstrate the ability to:

Module Information - 1
    • Understand IT service management definitions, concepts, and guidelines
    • Understand the purpose of the ISO 20000 series
    • Understand the roles and responsibilities of the auditor
    • Apply ISO 19011:2018 concepts, new terminology and guidelines
    • Understand the types of risks and opportunities associated with auditing
    • Recognize the principles, practices, and types of audits
Module Information - 2
    • Conduct all phases of an audit adopting a risk based approach
    • Prepare and present effective reports
    • Understand Exemplar Global’s certification scheme
    • Understand the role of objectives, scope and criteria in the audit process
    • Conduct audit team selection
    • Initiate the audit and conducting opening meetings
    • Understanding Auditing Standards
Module Information - 3
    • Understand audit team leader responsibilities
    • Communicate effectively during the audit
    • Apply the latest auditor techniques and identify appropriate use
    • Conduct on-site activities
    • Prepare audit conclusions and conduct closing meetings
    • SMS Audit Process
    • SMS Audit Planning & Preparation
    • SMS Audit Execution

Certification Validity & Renewal

The Project Management Certification (PMC) issued by GIPMC is valid for three (3) years from the date of certification award.

Renewal is designed to:
  • Maintain professional credibility
  • Ensure continued alignment with modern project practices
  • Protect the long-term value of the certification
Renewal Process Includes:
  • Completion of defined continuing professional development or knowledge refresh requirements
  • Successful renewal assessment or verification, as applicable
  • Submission of renewal application before certification expiry

Timely renewal allows professionals to retain active certification status without interruption.

Exam Pattern & Structure
  • Duration 20 to 25 Hours
  • Format Objective MCQs with scenario-based questions
  • Total Questions 60/90/120/150/180
  • Evaluation Skills and competency focused
  • Passing Requirement 70%
  • Exam Mode Online proctored
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